At Stephen Shop, we want to make your shopping experience as smooth and transparent as possible. These Billing Terms & Conditions outline the procedures, terms, and policies for billing, payments, and charges associated with your purchase on our website.

By placing an order or making a purchase on stephenshop.site, you agree to comply with these Billing Terms & Conditions.

1. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment processors as offered at checkout

By providing your payment information, you confirm that you are authorized to use the chosen payment method.

2. Order Confirmation

After placing an order, you will receive an order confirmation email, which will include a summary of your purchase, shipping details, and the total amount charged. This email does not indicate that the payment has been processed or the order has been shipped. The confirmation only serves as a receipt for the transaction.

3. Billing Information

When you place an order, you must provide accurate and up-to-date billing information, including your full name, billing address, phone number, and payment method details. You are responsible for ensuring that all billing information is correct.

If your payment method is declined, we will notify you to update your payment information. Orders will not be processed until the payment is successfully processed.

4. Sales Tax

Sales tax is calculated based on the shipping address provided and applicable local laws. The appropriate tax will be added to your total during checkout before the final payment is processed.

5. Currency

All charges are in U.S. dollars (USD). If you are paying with an international credit card or via a payment method that converts currency, please be aware that your bank or payment provider may charge additional fees for currency conversion.

6. Payment Processing

All payments are processed securely through our third-party payment providers. Stephen Shop does not store your payment information; this data is handled by trusted payment processors to ensure your security. We do not share your payment information with any third party, except for the purposes of processing the transaction.

7. Billing Discrepancies

If you notice any discrepancies in the charges made to your account, please contact our customer support team at support@stephenshop.site within 30 days of the transaction. We will review your case and make any necessary corrections.

8. Failed Payments

In the event of a failed or declined payment, we will attempt to notify you via email and allow you to update your payment information. If the payment is not resolved within 7 days of the notification, we may cancel or suspend your order.

9. Subscription Services (if applicable)

If you subscribe to any recurring services or memberships (e.g., subscription boxes or VIP memberships), your payment will be automatically charged to your chosen payment method based on the billing cycle you selected at checkout (e.g., monthly, quarterly, annually). You may cancel or modify your subscription at any time through your account settings or by contacting us at support@stephenshop.site.

10. Refunds and Chargebacks

In the event of a return or refund, the total amount will be credited to the original payment method within 5-10 business days after the returned item is inspected and accepted. You will be notified via email once the refund is processed.

Please note that if you initiate a chargeback with your credit card company, you may be subject to additional fees. We encourage you to first contact our customer service team if you experience any issues with your order.

Contact Us

If you have any questions or concerns regarding your billing, please don’t hesitate to reach out to us:

Stephen Shop
404 Royalty Run Pl, Brandon, FL 33511
📞 +1 (936) 250-0800
✉️ support@stephenshop.site