Thank you for shopping at Stephen Shop! We’re excited to help you bring beautiful planters and plant pots into your space. Please review our shipping policy to know what to expect when you place an order with us.

Processing Time

Orders are typically processed within 1–3 business days after your order is placed. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We’ll always notify you via email if there are any significant delays.

Shipping Rates & Delivery Estimates

We currently offer standard shipping across the U.S.. Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

Please note: Delivery times are estimates and may vary due to external factors such as carrier delays, holidays, or weather.

Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number. You can use this number to track your package through the carrier’s website at any time.

Shipping Locations

At this time, we ship to addresses within the United States only. We do not currently offer international shipping.

We do not ship to P.O. Boxes or APO/FPO addresses.

Damaged or Lost Packages

We take great care in packaging your items, but if your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll do our best to resolve the issue quickly.

If your package is lost in transit, reach out to us so we can investigate and file a claim with the carrier if necessary.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible at support@stephenshop.site or call us at +1 (936) 250-0800.

Questions?

If you have any questions about your order or our shipping policy, don’t hesitate to reach out!

Stephen Shop
404 Royalty Run Pl, Brandon, FL 33511
📞 +1 (936) 250-0800
✉️ support@stephenshop.site